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GENERAL CONDITIONS OF SALE

APPLICATION OF THE GENERAL CONDITIONS OF SALE

In these General Conditions of Sale the terms “Sterling Caviar” or “SC” mean STOLT SEA FARM, SA; “Client” means any person or entity purchasing a product from SC; “Contract” means any agreement to the effect that the buyer shall purchase products from the website www.sterlingcaviar.eu ; “Goods” means any product sold or licensed by SC; These conditions shall govern any sale and delivery and any offer made by SC.

IDENTIFICATION

The contract is concluded between STOLT SEA FARM, SA.

Punta dos Remedios s/n, Lira
15220 Carnota
A Coruña – SPAIN
Email: info@sterlingcaviar.eu

And the client

ORDERS

This is an automatic shop online. You can pay by credit or debit card and you will receive a confirmation with the detail of your order via email.

DELIVERY

Delivery in Europe
Delivery will be made by SC to the delivery address specified by the customer. Delivery will only be executed provided there is sufficient stock and after full payment is received by SC. Any probable delivery dates advised by SC are always non-binding. Our parcels are always dispatched by a carrier in special packaging containing cooling elements, because our products are perishable. Please place the goods in a refrigerator immediately upon receipt. All shipping costs will be at your charge. We guaranty that all products are in perfect conditions leaving SC and we are not responsible for any damages caused during the transport.

International deliveries
SC does not deliver purchases from this website outside of the EU.

Further conditions of delivery
All our offers are subject to change without notice. Invoicing is made according to the actual quantity delivered where the items are priced in kilograms or grams. We can only acknowledge any possible complaints concerning the goods within 24 hours following receipt of them, in view of the fact that our products are perishable. Please keep the queried product in safe custody for an analysis to be carried out by us. Any credit balance arising from the return will be settled by us without delay, unless you wish to use it for a further order. These general sales conditions may not be cancelled by our customers by terms stipulated on their part. The orders for delivery placed with us are in all cases subject to the law of Spain.

Prices
Our prices are net inclusive tax. All earlier prices cease to apply on publication of this catalogue or price list.

Return and cancellation
You have a general right to return non food goods only within a period of 14 days. You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit.

Data protection
For processing your order, we store your address and other data relating to the order. We guaranty protection of your personal data, according to the provisions of the European and Spanish data protection laws. We assure you that we shall not pass details of your address and that of the recipient of gifts, to a third party.

Client obligation
The client is personally liable for its choice of items and after delivery is entirely responsible for the conservation and consumption of the items. The client must consume the items before the expiration date. All the products appearing on the web site cannot be resold. Client represents and warrants that it is purchasing Products or Services from SC for its own account and use and not on behalf of any other person or entity. The client assumes all risks once they have left SC. If any damage occurred to the goods during shipping, a funded protest should be addressed to the courier. Unless presented with such a document, SC declines all responsibility regarding shipping and will not be liable for any damage.

Payment method
You can pay by PayPal, debit card, or credit card issued by American Express, MasterCard or VISA. Orders will be delivered upon proof of payment which will be done either by credit card or by bank transfer. You can ask to open an account and SC reserves the right to accept your request.

Miscellaneous
Our offer is subject to change without notice. Because our products are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.

Applicable law
These General Sales Conditions are under Spanish laws.