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Stolt Seafarm – Privacy Policy

This website is designed to make it easier and more efficient to do businesses with SSF (Stolt Seafarm SA). We recognize that it is important for individuals and businesses to be confident that their privacy is protected. This policy describes what information is collected via this website and how that information is used.
For purposes of this policy, “personal data” means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. SSF will only collects personal data when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as a survey, registration or order form.
SSF will only use personal data for legitimate purposes, and personal data will be processed in accordance with applicable data protection law. SSF is regulated by and has implemented EU data protection law (GDPR). GDPR and local privacy law will apply to the process of personal data by SSF.

The Type of Information We Collect

In order to use this website and the services we offer through it, you need to register your personal details and create a client account. Once you register your details you are no longer anonymous to us and by providing your personal information you consent to the transfer and storage of that information as set out in this Privacy Policy.
We may collect and store the following personal information:
Name, address, telephone number, email address, company details and job position;
Transaction information based on your activities on the website, including invoicing and payment information;
Information that you provide for a specific purpose, such as to provide you with certain information you request or to send you emails or newsletters;
Information in connection with communications you send us, for example to report a problem or submit queries;
Details of the functions and services you select or use on the website;
Additional information we ask you to submit to authenticate yourself or your company; and
Other specific information mentioned in this Privacy Policy, such as IP addresses and cookies.

Automated Collection

We may automatically collect information such as the type of internet browser you use, the Internet Protocol address of the computer you are using, the site from which you linked to our website and the website you visit as you leave this website. We use this information to collect broad demographic information about the visitors to the website and to improve the website’s content and to help us understand how users are interacting with the website and services provided.

Use of Cookies

We use cookies to enhance the operability and content of this website. For information on how we use cookies, please see our cookies policy.

Use of Collected Information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience and to provide the services you have requested. We may also use the information that you have provided to ensure that the content on our site is presented in the most effective manner for you and your computer and to allow you to participate in any interactive features on our website when you choose to do so.
By creating an account and using our website, you agree that we may use your personal information to:
provide the services and customer support you request;
resolve disputes, collect fees, and troubleshoot problems;
enforce our Registered User Terms;
customise, measure and improve our services, content and advertising;
tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences; and
compare information for accuracy and verify it with third parties.

Disclosure of Personal Information

SSF will only collect personal data through this website or disclose personal data collected through this website if the user has consented to the collection or disclosure of such data. Participation in an online transaction resulting in the disclosure of personal data to SSF by the user constitutes consent to the collection and disclosure of the information by SSF for the purposes reasonably ascertainable from the nature and terms of the transaction.
SSF may collect or disclose personal data without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.
We do not share, sell, or lease personal information about you to any third-parties for their marketing use.

Links to Other Sites

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites and a link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including those maintained by SSF or its affiliates, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy. Please check these policies before you submit any personal data to these websites.

Security and Storage of Collected Information

Although we maintain physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure.
Personal information that you submit via this website is sent to and stored on secure servers located in the European Economic Area (“EEA”). However, it may be transferred to, and stored at, a destination outside the EEA and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers. By submitting your information, you agree to this transfer, storing or processing. In the event of such a transfer we will take all steps required by law to ensure that your information is treated securely and in accordance with this Privacy Policy.
In addition, if you use our services while you are outside the EEA, your personal information may be transferred outside the EEA in order to provide you with those services.

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Account Information

You can see, review and change most of your information by signing into your account. You must promptly update your personal information if it changes or it is inaccurate.
Upon your request we will close your account and remove your personal information in accordance with applicable law. However, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Registered User Terms, and take other actions otherwise permitted by law.

Opt-In

If you provide us with personal information, you will be given a choice at the time to “opt in” to certain uses, such as receiving notifications by checking or un-checking (as directed) the relevant box. Otherwise, the default setting will be “none” to receive such notifications.
You also have the option of “unsubscribing” from notifications at any time, thereby disabling any further such e-mail communication from being sent to you. Go to the My Account page and follow the instructions.
Please note that it may take up to five (5) working days to action your request.

Exercising Your Rights & Contacting Us

You have the right to ask us for a copy of any personal data that you have provided to us or that we maintain about you and to request an explanation about the processing. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data; and to obtain the personal data you provide with your consent or in connection with a contract in a structured, machine readable format and to ask us to transfer this data to another data controller.
You also have the right to object to the processing of your personal data in some circumstances, in particular when we are using your data for direct marketing or to create a marketing profile.
We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by sending an email to privacyoffice@stolt.com or marketing.ssf@stolt.com.

Changes to this Policy

We may amend this Privacy Policy at any time by posting the amended terms on this website. All amended terms will automatically take effect thirty (30) days after they are initially posted. Please check this Privacy Policy periodically to inform yourself of any changes.
This Privacy Policy was last updated on 23. May 2018

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